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Support to Aging Residents - STAR

STAR has been in existence for over 20 years providing transportation and other supports to older adults in Monroe County. We enlist paid specialists and trained volunteers to help people to remain independent in their homes.

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Phone (English)

(585) 262-7050
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Phone (Spanish)

(585) 325-2800

This program is funded in part by Monroe County Office for the Aging, New York State Office for the Aging, United Way of Greater Rochester, US Administration on Aging, and participant contributions.

What the Program Offers

Transportation to medical appointments, grocery shopping, and other essential errands. Shopping can include shopping with the participant and/or shopping for the person.

Other supports include the arrangement of friendly visiting, phone reassurance, referrals to other community resources, and a membership option called Homeworks that provides low-cost home maintenance/repair support.

Eligibility criteria

Over age 60, live in Monroe County and have a need for the assistance.

Intake Process

To register call (585) 262-7050. You will receive an intake packet in the mail, and will need to return the signed paperwork to us. After the consent has been returned, you can begin using the transportation service and a driver will be assigned to you. Requests for rides should be made 5 days in advance.

*IF you are not sure which transportation service is the best fit for you, please contact NY Connects (585) 325-2800. A Mobility Specialist will review with you your options and help to connect you to the best transportation service for your situation.

Program Cost

Clients are identified as a Fee or Donation participant at intake, based on their monthly income.

Donation clients will be asked for a voluntary donation at the time of service.

Fee clients pay $10 per one way trip, $13 for a short round trip (under 10 miles), $17 for a round trip (11-30 miles) and $20 for a round trip more than 30 miles.

If you would like to support this special program, and join our group of generous donors, you can securely donate online today.